What a difference a little competition makes

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From the NYT: “When workers from AT&T and Verizon visit homes to install their new television services, they come with blue hospital booties that they slip over their shoes before going inside. The sight of burly installers in dainty slip-ons might induce snickers. But the booties are just one of the many ways in which phone and cable companies are trying to reverse their reputations for shoddy service and win over customers who have a growing number of alternatives. For years, service was an afterthought for these companies because customers had little choice but to get their phone and cable services from what were effectively monopolies. … But service has improved slowly as satellite providers, upstart phone carriers and cellphone companies have provided attractive alternatives.”

Aug 28, 2006 | Comments

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